Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. You must initiate the return process within 30 days of receiving your order. Items that are damaged, worn, or altered in any way will not be accepted for return. Please ensure that all tags and labels are intact before sending back the product.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Trailblazer Haven is not responsible for items lost or damaged during return shipping. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Processing Your Return
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. This process typically takes 5-7 business days. If your return is approved, we will process your refund to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product as quickly as possible. Follow the return process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized products, clearance items, and gift cards. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarity on the return eligibility of specific items upon request.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. Our customer service team is available to assist you and will respond to inquiries within 2 business days. We appreciate your understanding and cooperation in following our return process.